Collective Creativity … Moving Forward Together

Your instinct to all the COVID-19 news is probably telling to you panic right now, maybe even paralyzing you from any action other than watching Netflix and seeing what’s in fridge (on repeat). I know, I’ve been right there with you! Although I needed to give myself time to let it all sink in —Read more ⟶

Four Types of Customer Experiences for Competitive Advantage

What’s the secret to a winning business model and long-term competitive advantage? It’s not just about technology, products and services. Your customer experience may just be the ultimate competitive advantage. Strategy and innovation experts Nicolaj Siggelkow and Christian Terwiesch just published a new book called Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage.  The authors contend that atRead more ⟶

Forget Your Business Plan. Create a Strategy Map.

Having run the internal strategy consulting group at HP, and then consulting to both startups and big companies like Disney, Visa, Colgate, Medtronic and others, I’ve created hundreds of strategic plans. Business strategy used to be a clear and methodical process. No more. Today’s discontinuous technologies and disruptive change have reinvented the rules of strategic planning.  If you’re going after a newRead more ⟶

The Pros and Cons of a Mobile Office

As a coach, I appreciate the benefits of a mobile office and often when working with clients we discuss their physical space.  The place where they fuel their creative energy and navigate the day to day operations of the business. In today’s digital world there are many options and definitions available for your workspace.  ThereRead more ⟶

Change for the Better. According to a recent article by, each year, over 80% of Fortune 100 companies conduct hackathons to drive innovation. These one-off occurring events take place in hopes of driving crowdsourcing of breakthrough ideas for a specific pre-defined problem or to innovate. Hackathons do not always drive innovation the way an organization may hopeRead more ⟶

How Innovation Can Bring Us a Solution to the Stress of Sitting in Traffic

The Skirball Cultural Center sits just off the 405 Freeway, on the northern edge of Los Angeles. Built atop the thin spine of the Santa Monica Mountains, the Center offers spectacular views in nearly every direction, except for the freeway below—which is bumper-to-bumper for miles on end. Of course it is. In 2018, for theRead more ⟶

Amazon’s Success Boils Down to Six Building Blocks

Having run strategy and leadership development programs across the Fortune 1000 for over the past 25 years, I’ve seen lots of business models. As I highlighted in a prior article on The Future of Seamless Shopping, nothing currently parallels Amazon when it comes to innovation. Amazon’s management system is designed for speed, agility, and scale. The result: a continuous stream ofRead more ⟶